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- Social Media Management / Social Media Consultant
- Classic pre-fab CM Services Offers
- Classic CM Services Overview (detailed)
(3). Classic Community Management Services Overview (detailed)
- (3) 1. Classic Forum Management
- (3) 2. Editing / Editorial
- (3) 3. Events & Promotion
- (3) 4. Community Management Service
(Classic Community Management Services – 100% combinable with Social Media Management!)
(3) 1. FORUM MANAGEMENT
1.1 Moderation
1.1.1 Standard moderation (Moving, closing, pinning & editing threads, setting up announcements & more)
1.1.2 Active Mediation (Conflict prevention, monitoring and resolution)
1.1.3 Monitored user management* (Banning or blocking users in consultation with controlling, incl. reporting)
1.1.4 Free user management * (Banning or blocking users at one discretion; incl. reporting note)
*) Why is there a difference between 1.1.3 and 1.1.4? Reason: User banning is critical for forum systems that connect their accounts directly to a game account management system as this could affect the account. Our service offer includes upgrades from 1.1.3 to 1.1.4 at any time.
1.2 Activity
1.2.1 Proactive forum moderation (Planned opening of new threads on feedback-critical, associative, debatable and free topics)
1.2.2 Forum lotteries (Planning and implementation according to specifications)
1.2.3 Forum lotteries all-inclusive (Planning and implementation in line with own planning/content plan in consultation)
1.2.3 Bug tracking (via suitable [forum] software or with extensive manual input in forum)
1.3 Reporting
1.3.1 Qualitative opinion/emotion reporting (Which topics are popular, which are not? Where is the highest degree of activity / top topics? Critical feedback to forum. Criticism/problems on game/product. Including
summaries with concise quotes, details in arrangement)
1.3.2 Quantitative fact report (user growth, threads/contributions & their development = tracking. Development of top topics/top reviews e.g. .before/after patches & updates, migration of topic emphases in figures, details in arrangement)
1.3.3 Activity reporting (opened threads/topics, moved, working time, mediation status, bans/warnings, etc. …;details in arrangement)
1.4 Controlling und Personnel
1.4.1 Coordination & controlling of volunteers
1.4.2 Coaching of volunteers and new employees in mediation and forum moderation
1.4.3 Acquisition of new voluntary-moderators
1.5. Technical Solutions (after instruction in collaboration or independently)
1.5.1 Opening, moving, reconstructing sub-forums as needed
1.5.2 Administer/adjust forum user system (user hierarchies, forum currency, …)
1.5.3 Forum structure management (settings, data volumes, signatures, user defaults, user groups,…)
